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Find answers to common questions or get in touch with our support team.
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Frequently Asked Questions
How do I book a stay?
Browse our listings, select your dates and number of guests, then click "Reserve" to complete your booking. You'll receive a confirmation email once your booking is confirmed.
What payment methods do you accept?
We accept major credit cards, debit cards, and mobile money payments including MTN Mobile Money and Vodafone Cash.
How do I cancel a booking?
You can cancel your booking from your Trips page. Cancellation policies vary by property, so please check the listing details for specific terms.
How do I contact my host?
Once your booking is confirmed, you can message your host directly through our platform. You'll find the messaging option in your booking details.
What if I have an issue during my stay?
Contact your host first to resolve any issues. If you need additional support, reach out to our customer service team through the contact options below.